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FAQ

Abode Alarm Modes

alarm modes Arming Modes and Entry/Exit Delays Arming and disarming the system How do I control the mode of the system? The abode mobile app The abode web app The abode key fob The abode keypad What’s the di...

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Pre-Paid Service Code

If you selected a Connect or Secure plan bundle when you purchased your starter kit from the abode Store, an email was sent that includes your "Pre-paid Service Code". When setting up your abode Starter kit f...

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Notifications Explained

Notifications in the abode system are defined per user. This allows you to create different notification preferences for each user on your system. To configure preferences for each user, you have t...

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Naming Mobile Devices

Did you know that you can name your mobile devices in the abode system? Doing so can help you understand who, or what, triggered a specific event. In recent releases, we’ve added additional data to each time...

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PIR Image Issues

If your Motion Camera is sending broken images to your gateway, this usually means that ZigBee signal is being interfered with. There are two quick fixes for this problem: 1. Move your Wi-Fi Router and abode ...

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Alarm Certificate for homeowner's insurance

Once you have your abode system installed and the professional monitoring activated, (With the Secure plan) you will then need to log into your abode web app account at (my.goabode.com) then click on the accoun...

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How to rename a device, and change its settings

How to rename a device and change settings on a device. Log onto your abode web app at my.goabode.com Then on the dashboard, locate the device you want to edit and click on the device icon, a screen should pop ...

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Why some wireless devices will not work with the abode system

About Supported Devices: The abode gateway contains three wireless encrypted radios, ZigBee, Z-Wave, and the abode propitiatory 433MHz. These wireless protocols are used for communicating between various wirele...

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Shipping Procedure

abode Shipping Policy There are a few important things to know when purchasing online from abode: We are unable to cancel or modify an order once it has been placed All orders take 24-48 business ...

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